People are more likely to use multiple modes of communication. Phone calls and video calls make it possible for them to speak and see each other from a distance without the need to be physically close.
As message applications continue to increase, they reduce the oral communication between every individual. Mobile chat applications have emoticon features allowing users to use and share expressions in conversations with the same as face-to-face.
Facebook Messenger, WeChat, and WhatsApp are essential for communication. These applications are making every conversation simple that cannot compare to the usual type of communication.
However, these applications do not have the same facets, but they offer chats, voice calls, and video calls. Regardless of the features, these applications require privacy settings for users that limit information from strangers.
WhatsApp has this end-to-end encryption feature that encrypts messages in sending and decrypts them on the receiver’s device. The advantage is that the conversation will remain private between the sender and the recipient.
Facebook Messenger, on the other hand, conversations are not end-to-end encrypted by default. It has to turn on the secret conversation feature to use the encryption.
It is better to install an application that has end-to-end encryption that respects its data privacy. In that way, the application is safe to use, and conversations remain confidential.
Business industries use WhatsApp to capture calls between employees and customers. Confidential information like the client’s privacy should have corporate archives for compliance reasons.
WhatsApp call monitoring ensures the company’s compliance as mandated by the law to protect transactions in businesses involving private information. WhatsApp recordings securely capture contents from phone calls and keep a company by staying compliant with the regulations mandated by the law.
For more information, please check this infographic by TeleMessage.